Contact

Talk to a person.

Askello is small. Email reaches somebody who can actually change the thing you are writing about.

[not configured]

We answer within one working day, and usually much faster. There is no ticket number and no queue.

Something is broken — Tell us the place and roughly when. If it is a wrong answer from the assistant, paste the question a guest asked — it is almost always in your unanswered-questions list.
A guide that should not be published — Anyone can report a published guide, host or not. Send us the link and what is wrong with it.
Your data, or a guest's — Export, correction, deletion, or erasing a particular guest's questions early. Say which and we will do it — you can also do all of it yourself from your account settings.
Before you buy — If you want to know whether Askello does a particular thing before paying for it, ask. A wrong answer costs us more than a lost sale.

We take payments ourselves through Stripe. Email us for an invoice, a receipt, a refund or anything about a charge you do not recognise.