Contact
Talk to a person.
Askello is small. Email reaches somebody who can actually change the thing you are writing about.
Write to us
We answer within one working day, and usually much faster. There is no ticket number and no queue.
Billing and refunds
Orders are taken by Polar, so an invoice, a receipt or a card query is fastest through them — Polar handles payment support and returns. Write to us anyway if you would rather: we approve the refund either way and will pass it on.
What to write about
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Something is broken
Tell us the place and roughly when. If it is a wrong answer from the assistant, paste the question a guest asked — it is almost always in your unanswered-questions list.
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A guide that should not be published
Anyone can report a published guide, host or not. Send us the link and what is wrong with it.
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Your data, or a guest's
Export, correction, deletion, or erasing a particular guest's questions early. Say which and we will do it — you can also do all of it yourself from your account settings.
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Before you buy
If you want to know whether Askello does a particular thing before paying for it, ask. A wrong answer costs us more than a lost sale.