Most free trials are vague on purpose — “full access,” a card required up front, an auto-renewal you have to remember to cancel. This is the opposite kind of trial, so here’s exactly what it does and doesn’t include, and what actually happens the day it’s over.
What starts the clock
Nothing you have to activate separately. If you sign up with Google, the 14 days start the moment your account exists, because Google has already confirmed the address. If you type your own email instead, the clock starts when you click the confirmation link that arrives — not the moment you type your address. Either way, there’s no card to enter first and no separate “start trial” button; creating a confirmed account is the whole action.
What the trial gives you
One thing, and it’s the expensive-to-run thing: guests can ask your guide questions, in their own language, and get answers. You write the guide once — check-in, Wi-Fi, house rules, the local recommendations — and for those 14 days, a guest can ask “what’s the Wi-Fi password” or “peut-on stationner ici” and get a real answer back in French, drawn only from what you wrote. That’s the same assistant paying accounts get; the trial isn’t a smaller demo version of it.
What the trial doesn’t give you
Everything else on the free plan stays exactly as it is for a free account, trial or not:
- One property. The trial doesn’t raise that limit.
- One guide draft. You get one AI-generated first draft to see what the product produces; after that, editing is manual.
- No pre-translated written guide. The assistant answers a guest’s question in their language during the trial, but the guide page itself — the one a guest reads before they think to ask anything — stays in the language you wrote it in. Pre-translating the written guide into other languages is a paid-plan feature, trial or not. (More on that split in hosting guests who don’t speak your language.)
- No duplicating a property as a starting point for the next one. That’s a Portfolio feature for hosts with more than one place.
If you’re deciding whether the trial is worth starting at all: it answers exactly one question — does the “ask the guide anything” part actually work for your place, with your guests, during a real booking. Everything else about the product you can already see without it, on the sample guide.
Day 15: what actually changes
The assistant stops answering. That’s it — no property gets deleted, no draft disappears, the guide itself stays exactly as published, and a guest can still open it and read it. What stops is the part that answers questions in the guest’s own language; after day 14 that box on the guide either goes quiet or tells the guest to ask you directly, depending on how you left it.
Nothing charges you automatically. There’s no card on file from the trial to charge, because none was required to start it. Choosing a paid plan is a separate, deliberate step you take on pricing — seeing the price and picking it — not something that happens because a clock ran out while you weren’t looking.
So the honest way to think about the 14 days: it’s a window to find out if guests actually use the ask-a-question part, not a countdown to a charge. If they do, and you want it to keep working, you pick a plan. If you don’t get around to it, nothing bad happens — the guide keeps existing, it just stops answering.
What to do before day 14, if you want a real read on it
The trial only tells you something if guests actually see the guide during it. If you’re testing it on a booking that’s still weeks out, you’ll mostly be testing it on yourself. The trial is most useful lined up against a stay that’s actually happening — a guest checking in this week, not next month — so the questions it answers are real ones, not test ones you typed in yourself.
It also only answers well if the guide has something in it to answer from. An assistant grounded in three sentences can only give three-sentence answers. If you haven’t filled in check-in, Wi-Fi, and house rules yet, the welcome book template and the check-in instructions template are both written to fill in quickly, and a fuller guide during the trial is a fairer test of what the product actually does.
You can start the trial from your own listing text at Askello. The FAQ covers what the assistant will and won’t answer, and the refunds and cancellation page explains what happens to a guide when the paid assistant stops — the same thing that happens on day 15 of the trial, just without a payment involved on either side.